We have received numerous questions about the differences between RemoteDesk, eTransact, eAdvantage, iConnect,
and other general e.Commerce solutions. So in as far as our knowledge extends on eTransact,
we will give you some preliminary factors to consider when selecting your solution.
eAdvantage - this used to be the name of the ACCPAC product now called iConnect, this now is a term that encapsulates their eBusiness offerings.
iConnect - this is ACCPAC's on-line, real-time solution, designed primarily
for employees, and consists of applets of which there are 4; Sales Order, Receivables, Purchase Order and Payroll.
eTransact - hosted solution that serves as a web site/shopping cart like order entry system. It is similar model to RemoteDesk e.Commerce with shopping cart integration, but has a good B2B model too. Both are batch oriented.
RemoteDesk e.Commerce - This is a desktop application that front ends your ACCPAC data for remote orders from sales reps, branch offices, customers and the web. Each type of remote has a specific desktop definition, or it can be retreived from a PocketPC device, a web site order form, or a web site shopping cart.
For ACCPAC Plus, you can consider RemoteDesk or eTransact.
For ACCPAC Windows, you can consider RemoteDesk , eTransact or iConnect.
This becomes important because eCommerce companies are opening up daily to offer
'integrated' solutions, when all they often do is custom write a solution
specifically for you, when you order. If the product is new, check out from
current users what is the turnaround time for encountered problems and fixes.
When on-line ordering becomes critical, there is no room for down time.
For any of the above, get the information and guarantees in writing, this will
help you if you become responsible for promises that were made.
RemoteDesk History: Released in 1996, 2200 installs to date, our number one selling product, it is our major company initiative to continue to expand this product line, and continue to offer the latest in technological advancements for incorporation into its growth. As always, Bravo will continue to take your company where it needs to go, at a price you can afford!
There are 2 different philosophies when you are budgeting for eCommerce. With a product such as RemoteDesk eCommerce, you with RemoteDesk you own the product,
you can do with it what you want, you can change ISP's, you can move it into an in-house
system when this becomes more affordable down the road, and you can change the shopping cart in any fashion you want. The data resides at your location, on your servers, you control it. For on-line solutions the data resides on their servers. If you decide to leave in 3 months due to performance
issues, speed, limited functionality, or price, you have to start again from scratch. Your
shopping cart setup, etc. are all gone.
For more details on the components of a web based solution, press here .
If you are looking at options 4 and 5, RemoteDesk and eTransact are applicable.
If your primary motivation is points 6 or 7, iConnect will have to be evaluated further, as RemoteDesk and eTransact do not satisfy these 2 options. If you are looking at point #8, only RemoteDesk satisfies this option, and you can evaluate this product more thoroughly.
If you must have actual inventory levels at the time of order, then iConnect
requires further consideration.
RemoteDesk and eTransact can display current stock levels only as often as the system is updated. This can be as frequently as every 10 minutes, but transfer times and upload times have to be considered. For a company with 100 items, this would be easy, but for a company with 10,000 items, this may not be an effective solution if frequent updating of stock levels were required.
If the order process demands that reps have the exact stock levels at order time, then the logistics of iConnect must be further considered.
When selecting a solution that involves your customers, the best thing to
do is ask them what they would prefer.
If you do not want the expense of the B2E options and you are using your own generic shopping cart with RemoteDesk eCommerce, these will be SRP pricing only. Custom modifications would be required to offer discount structures. If they don't need to see their actual discount, it is mainly the convenience of on-line ordering, the discounts for on-line orders are handled when the order hits RemoteDesk eCommerce at the central office, and all customer details are accounted for at that time.
The cost for each RemoteDesk Customer is $495.
When deciding to do electronic commerce, on-line ordering and automating,
this means a change will occur in the way you do business. It also means
your staff and management need to put an effort into the selection, installation
and maintenance, because you want a solution that will grow with you.
Now is the time to decide whether in-house staff will support the product, or
will you remain dependant on outside sourcing.
RemoteDesk eCommerce for example integrates to your accounting system, and uses your existing e-mail. The support required from staff will be the addition of new remotes, and the operation of the product. Most companies have an existing staff member that can handle these responsibilities. If you are adding the web based ordering, you can depend on your existing staff if you don't require continuous layout changes to the shopping cart. Otherwise, you are probably best to use an outside source for these occurrences.
For eTransact the same staff expertise as for RemoteDesk will be sufficient if using the 'hosted' model.
If you are looking at iConnect you will either require a technical staff member to maintain the internet server, firewall, ISDN lines, and ACCPAC server software for the addition of new logins, or contract a company to be on call. Either way, you must ensure there has been a budget set aside to take care of this both personnel or subcontract wise.
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