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  • Our technical support staff are available Monday through Friday between 9:00am and 5:00pm (Pacific Standard Time)
    During the summer (Approx. June 10th - Sept. 3rd) technical support staff hours are reduced to 3:00pm. on Friday
    If you have an emergency, please send us an e-mail, these are still monitored.

  • Our technical support department is ready to assist you.

    • Support Members:
      Members of our support and upgrade subscriptions are given priority service. During office hours you will be served immediately, and after office hours, we will still try to contact you if your office is still open. Leave your support or dealer member number when calling or sending an e-mail, this will ensure priority treatment.

    • Non members:
      If you are not a member of our support or dealer program, you can submit an e-mail to:
    • For details about subscribing to our support plans select here. There is also an online order form for your convenience.

On-line Technical Support Submission:

  • Enter your information and we will process your request ASAP.

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